WORK CONTROL SPECIALIST - TIME KEEPING - 2025-19503

El Paso, TX

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Pay Rate

$21.65 per hour

Telecommute Status

Onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

AbilityOne

This position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability

Job Description

PRIDE Industries

Job Description

Job: Work Control Specialist

SCA Occup:

Salary Grade: Federal Wage Determination or Collective Bargaining Agreement

FLSA Status: Non-Exempt

Approval Date: February 2022

SUPERVISES:

There are no direct reports with this position.

POSITION SUMMARY:

Under general supervision, the Work Control Specialist receives, records, and distributes work orders to shops. Employees in this job class complete and process work orders, input comments, and records data points into an electronic format following instructions and pre-established guidelines for PRIDE’s Enterprise Asset Management systems and the Government’s financial asset and accounting management system (whether or not the system of records is government based may be determined by contract/site). This job requires knowledge of basic office practices and procedures; and the ability to provide customer service, operate a computer keyboard, and assemble documents and data.

TYPICAL DUTIES:

1. *Schedule service calls, dispatch service crew, and relay messages and special instructions to mobile crews and other departments using email or telephone equipment.

2. *Keep records of service calls and work orders, collect, review, and input data into a computer processing system; audit output data.

3. *Print documents from government system of records.

4. *Update service order activity including labor, materials, and other miscellaneous data.

5. *Contact and follow up with customer to insure satisfactory performance of service.

6. *Analyze information before entering data to ensure costs are within budget, logs are filled out correctly and receipts are coded accurately.

7. *Produce records and reports.

8. Perform other duties and special projects as assigned.

* Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

•Must be able to obtain and maintain government Common Access Card (CAC) to access government systems;

•Experience in general office or customer service;

•Skill to operate a computer keyboard;

•Must have personal computer literacy including word processing and spreadsheet software applications;

•Human relations skills to maintain effective relationships with others and work in a team environment;

Fundamental mathematical ability including addition, subtraction, multiplication, and division;

•Oral and written communication skills to provide factual and procedural information, and to understand and follow instructions;

•Flexibility to respond to changing work priorities and handle multiple requests at the same time;

•Demonstrated common sense skills;

•Ability to act responsively to customer inquiries and requests; and escalate appropriately.

EDUCATION REQUIREMENTS:

High School Diploma or GED

CERTIFICATES REQUIRED: 

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Not Applicable

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

•Maneuvering to and around equipment

•Utilizing keyboard

•Viewing computer/screens

•Communicating with others

•Bending, stooping, and reaching

•Lifting up to 25 pounds

WORK ENVIRONMENT:

Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.